O nás
Politika KYC
In accordance with international law, including regulations aimed at preventing money laundering, online trading service providers are required to verify merchants’ identities and personal details thoroughly. Collecting this information helps prevent fraud and allows trading providers to help users manage their risk in a way that aligns with their financial circumstances.
Online financial service providers are obligated to offer services fairly and equitably to all users. Therefore, these identity verification measures should not create barriers for financially or socially disadvantaged individuals wishing to register, open, and manage a trading account.
We are committed to discretion and stringent data security when handling sensitive customer information.
In adherence to these guidelines, we ensure the highest standards of confidentiality and data security. To open a trading account, we request certain information, including a preferred deposit method.
Required Documentation for Account Funding:
Identity Card: A color copy of both sides of a valid ID (passport or driver’s license).
Proof of Address: A recent (last 3 months) utility bill (such as for telephone or electricity) or a bank statement showing full name and address.
Proof of Payment: For any new credit/debit card used to fund the account, we need:
- Front Copy: Color copy showing only the last 4 digits, expiry date, and cardholder’s name.
- Back Copy: Color copy showing only the last 4 digits and the signature.
Deposit Declaration Form: This form must be printed, completed, and hand-signed with each deposit made to the trading account.
By following these steps, we uphold both legal compliance and our commitment to secure, transparent trading for all users.
O nás
Zásady vracení peněz
Refund Currency and Account: Refunds will be issued in the original currency to the same account or credit card from which the initial deposit was made. If bank details for a refund via bank transfer are not provided within 5 working days, the Company may cancel the refund request. The required bank details must be on an official document from the client’s bank, including the bank’s stamp and logo, and must list the IBAN/account number, SWIFT/BIC, routing number (if applicable), client’s name, and bank name and address.
Commission Fees: The Company may apply a commission on both deposits and refunds, including electronic transfer costs. Depending on the payment method, fees range between €25 and €50 per bank transfer. These fees will be deducted from the transferred amount.
Refund Request Submission: All refund requests must be submitted through the Company’s website. Refund requests made via other channels are not required to be processed.
Refund Processing Timeline: For a valid refund request, the Company will transfer the requested amount (minus any applicable transfer fees) within seven (7) working days after confirming the Client meets the required margin conditions as defined by the Company.
Conditions for Refund Request Cancellation: The Company reserves the right to cancel a refund request if, at its discretion:
- (a) The remaining balance (post-refund) is insufficient to cover open transactions on the trading account.
- (b) The client’s account is unverified. Full KYC documentation (ID, proof of address, proof of payment) must be provided. For card verification, only the last 4 digits, expiry date, and cardholder name (front), and last 4 digits and signature (back) are required.
- (c) The client has not provided written, signed deposit statements or bonus agreements where applicable.
- (d) Required signed documents are not submitted within 5 working days, which may result in claim cancellation.
Exceptional Circumstances for Card Refunds: The Company may issue a card refund in the following cases:
- (a) The client is not verified within 14 working days after a card transaction.
- (b) A transaction is identified as being carried out by a third party.
- (c) The client has breached the Accepted Customer Agreement.
Note: No commission is charged on card refunds by the Company.
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